Privacy Policy

Santai Labs is an AI Business Assessment and Reporting Service based in Melbourne, Victoria, Australia.

We help businesses identify inefficiencies, operational bottlenecks, missed opportunities, and areas where AI or automation may improve business performance.

We may collect:

• Name
• Email address
• Phone number
• Business name
• Business information provided during assessments
• Assessment responses
• Assessment transcripts
• Booking information
• Payment information
• Website usage information

We use information to:

• Conduct assessments
• Prepare reports
• Deliver recommendations
• Provide consultations
• Improve our services
• Respond to enquiries
• Manage bookings and payments

Information shared during assessments is treated as confidential.

Assessment information, transcripts, reports, operational details, business processes, and recommendations are used solely for the purpose of preparing and delivering Santai Labs services.

Santai Labs does not sell, rent, or trade client information to third parties.

Santai Labs uses AI-assisted tools to support assessments, transcript analysis, report preparation, and internal workflows.

Human review remains part of the assessment and consultation process.

Santai Labs may use trusted third-party providers to help deliver services, including:

• GoHighLevel
• OpenAI
• Vercel
• Stripe
• Google Workspace

These providers may process information as required to deliver bookings, payments, communications, report preparation, hosting, and related services.

Assessment records, transcripts, and reports may be retained for operational, support, quality assurance, and business record purposes unless deletion is requested and retention is not otherwise required.

We take reasonable steps to protect information from unauthorised access, misuse, loss, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Clients may request access to information held by Santai Labs and may request corrections where appropriate.

Santai Labs may update this Privacy Policy from time to time. Any updates will be published on this page with an updated revision date.